Private Companies

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Digital solutions for Private companies operating in Africa

The leader in digital Africanisation for business

Efficiency
Productivity
QUality of service
Agent's EFFORT
Measurability
ethnic-female-customer-service-agent-typing-on-computer

Reduce operational cost & increase productivity

by digitalising workflow & processes in African languages

Effective Solution for Business | Designed for Higher Performance | Multiples African languages supported

4 reasons to start now

Distinguish from Competition
Reduce Operational Cost (per Call, per Agent)
Surpass Clients' Expectations
 Increase the Agent and Team's Productivity

Why work with Gusoma ?

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  • Deep Expertise in Digital Transformation in Africa
  • Technical & Business team in-house 
  • Experts in Digital Solutions adapted to African Agents
  • Change Management in the African Context
  • Cost Effective Solutions for ROI

Step by Step Process

Consulting for Business

Digital development & Implementation

Change Management

24/7 Support & Training

Examples of digital solutions that will generate value for your company

Webmail & Messaging System supporting African Languages

  • The system is an internal messaging system supporting African languages. It can be used as a standalone solution or integrated through an API with existing Messaging solution.
  • It includes a spelling checker, grammar checker, predictive text and integrated dictionary designed for African languages.

  • The interface is available in English,  & French for the museum's team and in several African languages for the client's side.
  • Languages supported: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)

Word Processing System supporting African languages

  • The system ensures the quality and the consistency of the agent-to-agent and agent-to-customer communication.
  • It includes a spelling checker, grammar checker, predictive text and integrated dictionary designed for African languages.
  • Languages designed: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)
  • The system allows the agent to communicate faster and better with the clients.
  • It can be connected to your existing IT system through API or can be part of a new application.
  • Installation is usually between 1 to 2 months
  • Consulting is required for proper sizing
  • No client side maintenance as it is done by Gusoma Technical Team  

Clock & Calendar adapted to in African languages

  • The system reduces error and delay due to miscommunication around time (booking, information, reservation).
  • Languages supported: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)
  • The system allows to convert the Western time counting system in the systems used (24H or 12AM/PM) in different African from a single platform.
  • The interface is available in English, French and several African languages for the client's side.
  • It can be connected to your existing booking, calendar, CRM through API.
  • It can be connected to your existing IT system through API or can be part of a new application.
  • Installation is usually between 1 to 2 months
  • No client side maintenance as it is done by Gusoma Technical Team

(Digital or Physical) Keyboard supporting African languages

  • The system speeds up the typing process  for your agents and reduce the effort and time required to write by reorganising the keyboard on the African alphabets.
  • The keyboard can then be combined with the predictive typing feature to multiply the speed of typing.
  • Languages supported: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)
  • It can be connected to your existing IT system through API or can be part of a new application.
  • Installation is usually between 1 to 2 months
  • No client side maintenance as it is done by Gusoma Technical Team  

Workflow reorganisation for greater productivity at agent and team's level

  • The restructuring of specific workflow and process aims to unlock productivity and collaboration
  • It consists of aligning digital tools, agent's ability, team's process with languages of communication and collaboration.
  • Languages supported: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)
  • The restructuring is usually between 2 to 4 months
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