Public Service & Administration

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Digital solutions for Public Service & Local Government in Africa

The leader in digital Africanisation for business

Effective
ADAPTED
USER FOCUSED
COST EFFECTIVE
AFRICAN
Office-workers-in-Lagos,-Nigeria_resized

Deliver better service, faster and at a lower cost

by servicing the local citizens in their native African languages, using technology & automation tools

5 reasons to start now

Automate repetitive tasks
Eliminate delays in service delivery
Reduce operational cost 
Surpass  users' expectations 
Decrease error, effort and stress' rates

Why work with Gusoma ?

  • Qualified Consultants in Operational Improvement
  • Technical & Business Expertise in-house 
  • Complete Project Management
  • Specialists in African languages for Administration
  • Expertise in building Self Service Solutions for Africans

Step by Step Process

Consulting for Administration

Digital development & implementation

Workflow restructuring

Support, Certification & Training

Examples of digital solutions that will generate value for your museum

Webmail & Messaging System supporting African Languages

  • The system is an internal messaging system supporting African languages. It can be used as a standalone solution or integrated through an API with existing Messaging solution.
 
  • It includes a spelling checker, grammar checker, predictive text and integrated dictionary designed for African languages.
  • Clock & Calendar adapted to African languages.
  • The system reduces error and delay due to miscommunication around time (booking, information, reservation).
  • The system also contribute to a better communication with the general public.
  • Languages supported: Kinyarwanda, Kirundi, Swahili, Luganda, Zulu, Shona, Ndebele, Somali. (more coming)
  • The system allows to convert the Western time counting system in the systems used (24H or 12AM/PM) in different African from a single platform.

Self Service Booking system supporting African languages

  • The system allows a complete online/self service experience for booking, paying and refunding without human intervention directly in local African languages.
  • The African user can pay directly using his local currency and financial tool  (mobile money)
  • The interface is available in several African languages to make accessible to a larger part of the population.
  • The system is accessible 24/7
  • It can be connected to your existing system through API or be a totally new system.
  • No client side maintenance as it is done by Gusoma Technical Team  

Self Service Content Distribution System in African languages

  • The system allows to record, save, centralise and distribute all the content needed for meaningful collaboration in your team and service to the end users in several African languages from a single platform.
 
  • The interface is available in several African languages to make accessible to a larger part of the population.
  • The system is accessible 24/7
  • It can be connected to your existing system through API.
  • No client side maintenance as it is done by Gusoma Technical Team

Self Service Content Creation system supporting African languages

  • The system allows to easily create, edit,  translate record, save and centralise all the content in several African languages.
  • The interface is available in English, French and several African languages for the client's side.
  • The system is accessible 24/7
  • It can be connected to your existing virtual tour system through API.
  • No client side maintenance as it is done by Gusoma Technical Team  

Workflow & Processes restructuring for greater productivity at agent and team's level.

  • The restructuring of internal workflows and processes aims to unlock productivity and collaboration in the company.
  • It consists of aligning digital tools, agent's ability, internal process with languages to create homogeneous language based teams for greater efficiency. 

Training and Certification designed for Agents and Managers operating in Africa (TAMWA)

  • the TAMWA (Test for Agents and Managers Working in Africa) aims to standardise professional knowledge and practice directly in African languages.
  • It consists of aligning digital tools, agent's ability, internal process with languages to create homogeneous language based teams for greater efficiency. 

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